Horizon Fast Ferry Pte Ltd (herein referred to as “we”, “us” or “our”) is committed to protecting and respecting your privacy, while complying with the provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”) as may be amended from time to time
If you are a minor (under the age of 18 according to applicable laws), please do not send any personal data about yourself to us. Should a minor provide us personal or customer data without prior parental or guardian consent, the parent or guardian should contact us to remove the relevant data as soon as possible.
1. PERSONAL DATA INFORMATION COLLECTION
1.3 We will take reasonable steps to handle and to protect your personal data as required under the Personal Data Protection Act (PDPA) and other relevant legislations. We may collect and process the following data about you:
(a) information that you provide by filling in forms on our site: www.horizonfastferry.com ("our site"). This includes information provided at the time of registering to use our site:
ii. identity data, which includes your age, date of birth, gender, nationality, country of residence;
iii. contact data, which includes your email address and contact number;
iv. transaction data, which includes limited information of your credit card details, billing and mailing address;
v. passport information; or
vi. any other information you have provided us in any form submitted to us, or via other forms of interaction with you.
(b) if you contact us, we may keep a record of that correspondence for our record purposes or should we need to follow-up on your requests.
1.4 We only retain personal data for so long as it is necessary. Data may be archived as long as the purpose for which the data was used still exists.
1.6 If there is any change on the purposes for which we collect your personal data as specified in clause 2, we will inform you of such change. If you wish to get an explanation as to how to processing for the new purpose is compatible with the original, please contact us at [email protected].
2. USES MADE OF THE INFORMATION
The purposes for which information may be used by us in and outside Singapore include:
(a) verification of identities;
(b) manage our relationship and all communications with you;
(c) providing our services including but not limited to managing and processing payments, bookings, travels arrangements or such other goods/services as requested by you;
(d) providing announcements and responses
(e) ensuring that content from our site is presented in the most effective manner for you and for your computer;
(f) carrying out our obligations arising from any contracts entered into between you and us;
(g) allowing you to participate in interactive features of our service, when you choose to do so;
(h) meeting or complying with any laws and regulations, codes of practice or guidelines issued by any legal or regulatory bodies which are binding on us, which are applicable to us or any of our affiliates in or outside Singapore;
(i) legal purposes and proceedings, including collecting overdue amounts, seeking professional and legal advices and dispute resolution;
(j) conducting investigations relating to disputes, billing, suspected illegal activities or fraud;
(k) to comply with any applicable laws, regulations, codes of practices, guidelines or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
(l) purposes for which you have provided your information for; or
(m) purposes directly related or incidental to the above, or for any other purposes which we may notify you at the time of obtaining your consent
The purposes listed above may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
We will only process your information for the purposes for which we collected it, unless we reasonable consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose , we will notify you and explain the legal basis which allow us to do so as well as obtain your consent to the use of your personal data for such purpose where we are required to do so by law.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
3. DISCLOSURE OF YOUR INFORMATION
3.1 Reasonable steps will be taken to protect your personal data against unauthorised disclosure. We will keep the personal data we hold confidential but may disclose or provide information to the following entities or parties listed below subjected to the requirements of applicable laws, whether they are located overseas or Singapore:
(a) personnel, agents, advisers, auditors, consultants, contractors, financial institutions, service providers, terminal and seaport management, security personnel, and other carriers for the purpose of your travel arrangement in connection with our operations or services;
(b) our overseas offices, affiliates, business partners and counterparts (if any);
(c) persons under a duty of confidentiality to us;
(d) persons to whom we are required to make disclosure under applicable laws and regulations in or outside Singapore such as law enforcement agencies and government for security, customs and immigration purposes. Please be informed that the initial recipients of such information may share your personal data with other government agencies or enforcement authorities.
(e) actual or proposed transferees or participants of our services in or outside Singapore; or
(f) any other party to whom you authorise us to disclose your Personal Data to.
Other than the above, we will not disclose your personal information without your consent unless it is either authorised or required by law, necessary to prevent a threat to life or health, reasonably necessary to enforce legal regulations, or necessary to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.
4.1 We will ensure that the personal data we collect is true, accurate, up-to-date, correct and complete. This includes the correction of data that you have updated us (if applicable).
4.2 You should ensure that all Personal Data submitted to us is true, accurate, up-to-date, correct and complete. This includes the correction of data that you have updated us (if applicable).
4.3 Alternatively, please let us know about any changes by notifying us in clause 9.3. Failure on your part to do so may result in our inability to provide you with the services you have requested.
5.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer to recognise your preferences and to tailor content to you if you agree. Cookies contain information that is transferred to your computer's hard drive, they do not contain your customer data but only statistical data which is entirely anonymous
5.3 We use only strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
5.5 All web-browsers offer the option to refuse any cookie and you can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) please note that this may affect the functionality of our site.
6.1 We are committed to safeguarding your privacy and all information you provide to us is stored on our secure servers.
6.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot completely guarantee the security of your data transmitted to our site; any transmission is at your own risk and you agree not to hold us responsible for any breach of security while accessing the internet that is out of our control.
6.3 Once we have received your information, we will take reasonable efforts and use strict procedures and security features to protect your Personal Data in our possession or our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
7. THIRD PARTY WEBSITES
Our website may contain links to other sites (the "Linked Sites") operated by third parties independent from us. We are not responsible for the privacy policies or practices, personal data protection, content or security of such other Linked Sites. We encourage our users to be aware when leaving our website and to read the privacy policies or statements of each Linked Site that collects your personal data. You agree to waive any claims against us with respect to the Linked Sites.
9. DATA TRANSFERS
10. YOUR CONSENT AND RIGHTS
10.1.By using our service, making an application or visiting our website, you consent to the collection and use of your information and other activities as outlined in this policy.
10.2.Under the Personal Data Protection Act (the "PDPA"), individuals have the right:
(a) to check whether we hold personal data about you and to access such data;
(b) to require us to correct and update as soon as reasonably practicable any data relating to you that is inaccurate;
(c) to ascertain our policies and practices in relation to personal data and the kind of personal data held by us; and
(d) to object to the use of your personal data for marketing purposes and we shall not use your personal data for marketing purposes after you communicate your objection to us.
10.3 You may exercise your opt-out right by notifying us if you wish to object to the use of your personal data for direct marketing purposes. Please send requests for such objections, access to data, correction of data, information regarding policies and practices and kinds of data held, questions or complaints to:
Name Customer Service Officer
Address 1 Maritime Square #03-47 Harbourfront Centre Singapore 099253
Tel +65 6276 6711
Fax +65 6276 6711
Email [email protected]
10.4 In exceptional cases, we reserve the rights to deny you access your personal data and may provide an explanation as required by applicable laws.
11. GOVERNING LAW AND JURISDICTION
12. CONTACTING US
If you have any questions or comments relating to the use or disclosure of your Personal Data, or if you wish to know more about our Privacy Policies and practices, please contact us at [email protected].