Planning your next Batam-Singapore trip with Horizon Fast Ferry? Getting around the terminal is about to get a whole lot easier. Singapore Cruise Centre at HarbourFront has revamped its layout and rolled out new self-service technology, so you can move from check-in to boarding gate faster than ever.
Whether you need a quick bite before boarding, want to exchange currency, or need to drop off your luggage, this guide covers everything available at the new Singapore Cruise Centre terminal — from check-in procedures to the full directory of shops and services on Level 1 and Level 2.
(Missed our first guide? Check out How to Get to Singapore Cruise Centre for directions and transport options before you read on).
Services & Amenities at Singapore Cruise Centre
The new HarbourFront terminal is designed around convenience. You’ll find self-service check-in kiosks, self-service bag drop, and a dedicated counter for odd-size baggage, so getting through the terminal takes minimal effort. Once you’re checked in, there’s plenty to keep you occupied — duty-free shopping, food and beverage outlets, money changers, ATMs, and travel SIM card services are all close by, along with public toilets, a nursing room, and a prayer room. If you’re driving in, the terminal also offers car parking with EV charging stations, and eligible guests can relax in the VIP Cruise Lounge before boarding.
With most of these clustered around the check-in area, you can knock out everything you need — food, cash, and a SIM card — before you even reach the boarding gate.
How Self-Service Check-in Works
If you’re an ASEAN passport holder or traveling on a Visa on Arrival (VOA), and you have zero or one bag, you can skip the counter entirely and use the self-service kiosks. Just select your ferry operator on the screen and scan your passport. If you have no checked bags, choose “Boarding Pass Only” and head straight to Departure Level 2. If you have one bag, choose “Boarding Pass and Bag Tag” instead — the kiosk will print a tag for you to attach to your luggage before you proceed to the Self-Service Bag Drop.
Traveling with multiple bags, oversized items, or a passport that isn’t eligible for self-service? No problem — just head to the manual check-in counters to get your boarding pass.
How the Self-Service Bag Drop Works
Once your bag is tagged, dropping it off takes less than a minute. Scan your passport at the bag drop station, place your bag on the conveyor belt, then scan the barcode on your bag tag with the hand scanner. If your bag weighs under 20kg, the system will automatically weigh and accept it — just collect your printed bag receipt and head to Departure Level 2. If it’s over 20kg, the machine will flag it, and you’ll need to proceed to the manual counters to pay for excess baggage.
Terminal Directory: Level 1 & Level 2
Here’s a quick rundown of what’s available across both floors of the new Singapore Cruise Centre terminal, so you know exactly where to head once you’re inside.
For food and drinks, Level 1 has Anua Café (#01-13) for coffee and light bites, plus Old Chang Kee (#01-12) if you’re craving a curry puff before boarding. Head up to Level 2 and you’ll find Subway (#02-13) for sandwiches and salads, along with Tuckshop (#02-10/11) for a quick, casual local meal.
For duty-free shopping, Singapore Duty Free has outlets on both sides of the terminal — one in the Arrival Hall on Level 1 (#01-01/02) for liquor, tobacco, and confectionery, and another in the Departure Hall on Level 2 (#02-08/09) for perfumes, cosmetics, and spirits.
For travel essentials and services, Anua Money Exchanger has counters on both Level 1 (#01-15) and Level 2 (#02-03), and a DBS ATM (#01-ATM-1) on Level 1 gives you 24/7 access to cash. If you’d rather explore Singapore Cruise Centre or HarbourFront without dragging your bags around, Lex Luggage (#01-16 to 16A) on Level 1 offers short-term storage and baggage transfer. Need help sorting out your ferry ticket or a holiday package while you’re there? Soon Travel (#01-09A) on Level 1 has you covered.
For everyday retail, there’s a 7-Eleven (#02-02) on Level 2 for snacks and travel essentials, and YG Mobile has counters on both Level 1 (#01-12A) and Level 2 (#02-12) if you need a local SIM card or roaming data before you land in Batam or Singapore.
Final Tips Before You Board
Whether you’re heading across the strait for a business trip, a weekend getaway, or a relaxing holiday, knowing your way around the new HarbourFront terminal makes for a smoother start to your journey. Use the self-service kiosks to skip the queue, grab your travel essentials along the way, and board your Horizon Fast Ferry stress-free.
Safe travels, and enjoy your trip!
