Automated Immigration Lane AKA Autogate
Our automated immigration lanes, also known as Autogate, provide a seamless and efficient way of traveling into and out of Batam’s Harbour Bay Ferry Terminal. With the use of biometric technology, you can clear customs in a matter of seconds without going through regular immigration counters, which can be cumbersome especially during peak season. Best of all, it is absolutely free.
Indonesia / Singapore / Brunei / Cambodia / Laos / Malaysia / Myanmar / The Philippines / Thailand / Vietnam / Indonesian Pass Holders of all nationalities
How To Participate in Automated Immigration Lanes AKA Autogate:
- You must have an International Civil Aviation Organisation (ICAO) compliant passport that is valid for at least 6 months.
- All Indonesians can start using our Autogates by default.
- You must be 17 years old or older.
- For all other passport holders listed above, you must go through the regular immigration lanes once to have your biometrics collected. Thereafter, you can start using the Autogate the next time you enter or leave Batam.
Priority lanes at Harbour Bay Ferry Terminal
Every person on a wheelchair, the elderly, family with young kids with or without strollers is entitled to use our priority lane because we know how hard it is to travel with the young and the elderly.